Downloads and digital product delivery
Downloads and digital products are to be downloaded as soon as possible after purchase. While we continue to make them available after the original purchase date, we do not guarantee availability for any period of time. At no time do we imply the continued availbility of previously purchased digital products, and purchases of digital products do not equate to a subscription for continued availability.
Who are we?
Relax Kids provides training to enable coaches to teach and utilise our unique 7 step system, helping children to be calm, focussed and relaxed. We also sell a range of relaxation books, CDs and MP3s to help children manage stress, anxiety and anger whilst building self esteem and confidence.How do we collect information from you?
We obtain information from you upon purchase or download of any Relax Kids products or training courses. We will receive this information verbally if you call us to make a purchase or when you request a training course information pack.What type of information is collected from you?
The personal information we could collect includes; your name, address, email address, contact number and job title- this may be over the phone or through our website. We do not store credit card details, any payments are taken through PayPal#39;s secure online payment system or bank BACs system.
Our website includes links for you to access our social networking websites. As as result, we receive information about you when you choose to post or, otherwise share information about yourself. You can control this by adjusting your privacy settings on your social media account. When using these sites you are bound by their privacy agreements.What do we do with the information that is collected from you?
We require this information to understand your needs and provide you with a better service. Below is a list of how we might use your information: For internal record keeping; We may use your information to improve our products and services; When products are ordered, we use your information to send you the products; Periodically, we may send you promotional emails about our new products, services or training courses; only if you have consented for us to do so.Who has access to your information?
Only Relax Kids head office have access to your information. We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.How can you access and update your information?
Ensuring your information is up to date is very important. If any of the information you give us changes or becomes out of date you will need to access your account and alter this. Alternatively you can call +44 (0)1235 227284 or email firstname.lastname@example.org to notify us. Under the Data Protection Act 1998 you have the right to access any information we hold about you. If you wish to do so please get in touch with us on +44 (0)1235 227284 or email@example.comData Retention
When you give us your personal information we ensure it is treated securely. Any personal information given out is locked away in a secure cabinet or stored on our secure server. We strive to protect all you personal information, however cannot guarantee the security of information you transmits to us, and you do so at your own risk. Once we receive your information, all the appropriate steps are in place to ensure it is stored safely.Children
Relax Kids are committed to protecting your privacy. Relax Kids constantly review our systems and data to ensure the best possible service for our customers.
We will not sell, share, or rent your personal information to any third party or use your email address for unsolicited mail. Any emails sent by this company will only be in connection with the provision of agreed services and products.
To secure your place onto a Relax Kids or Baby Mindful training date a non-refundable deposit will need to be paid. For details of this please contact firstname.lastname@example.org.
The balance of your training must be paid two weeks before your training commences.
All course fees are non-refundable, regardless of circumstances.
Relax Kids offers flexible payment plans, this will be agreed with us upon booking.
In some cases transfer of a deposit is possible, but at Relax Kids discretion, however, we reserve the right to charge an administration fee.
Relax Kids reserves the right to cancel training without notice. In the unlikely situation that this may occur you will receive a full refund or be transferred to another training. For this reason we highly recommend purchasing travel cancellation insurance to protect your trip investment in the event of date changes, illness, emergency, weather conditions, or any unforeseen circumstances.
Relax Kids cannot accept any liability for loss or damage of property, obligation derived from travel arrangements or disruption of the training due to circumstances beyond the control of Relax Kids.
All class bookings are dealt with by our coaches directly and are not the responsibility of Relax Kids head office.
For any questions, changes for your booking or cancellations, the coach will need to be contacted directly. Contact details for coaches can be found on our website under #39;Class Finder#39; or #39;Relax Kids Near You#39;.
Each coach has their own terms and conditions and will need to be contacted directly for these.
All Relax Kids products, including books, CDs, MP3s and print outs are copyrighted and cannot be reproduced, duplicated or copied in anyway.
UK deliveries should be received within 5 working days on receipt of your order. If your goods haven#39;t arrived within 2 weeks, please contact us immediately. We cannot accept responsibility for undelivered goods after this time limit.
Deliveries overseas will vary, standard delivery can take up to 4 weeks on receipt of your order.
If you would like parcels delivered quicker please contact us for details of this service. Postage charges will reflect this.
Postage will vary depending on the size of your order and what country it is being sent to. This will be added at checkout. You cannot pay for postage using Relax Kids store credit. You will need to enter your card details at check out to pay for any postage charges.
Before returning items please contact us on email@example.com to let us know what and why you want an exchange or return.
If you are exchanging an item of clothing please send it to Relax Kids Ltd, Boston House, Grove Business Park, Wantage, Downsview Road, Oxon, OX12 9FF, England. Please enclose a note detailing your name, address and the size of the new item you would like and reason for return. Postage will be refunded to you in store credit.
In order to receive a refund, an item needs to be returned in perfect condition. We are unable to refund items if they are damaged or if the protective film is broken.
If you would like a refund on an item please return it to Relax Kids Ltd, Boston House, Grove Business Park, Downsview Road, Wantage, Oxon, OX12 9FF, England.
We offer a full refund guarantee on faulty items. Products must be returned in the original condition and not worn. Your refund will be made within 14 days of the returned item. We recommend you obtain proof of postage for returns.
Refunds will be made the same way you purchased an item e.g. if you paid by a card you will be refunded to that card.
Relax Kids Ltd is committed to providing outstanding service for all customers.
If you are in anyway dissatisfied please contact Relax Kids Ltd by:
Phoning Relax Kids Head Office - +44 (0)1235 227284;
Writing to Relax Kids Ltd, Boston House, Grove Business Park, Downsview Road, Wantage, OX12 9FF, England.
Our Site may contain links to third-party sites that are not owned or controlled by Relax Kids.
You may view, download and print pages from our website, providing:
You do not republish or reproduce material from this website;
You do not duplicate, copy, sell, visit, or otherwise exploit our website or material on our website for a commercial purpose. If you wish to do so you will need to seek written consent.
Relax Kids logos are a registered trademark of this company in the United Kingdom and Europe. The brand names and specific services of Relax Kids that are featured on this website are trade marked.
We have several different email addresses for different queries. These and other contact information can be found under #39;contact#39; on our website.
Relax Kids Ltd is registered in England and Wales, Number 05209200, registered office Boston House, Grove Business Park, Wantage, Oxfordshire, England, OX12 9FF.
Relax Kids Inc is registered in the United States, ESQ. 845 3RD AVE FLOOR 5 NEW YORK, NY 10022.
We reserve the right, to modify or replace these Terms and Conditions by posting the updated terms on the website. Your continued use of the Relax Kids website after any such changes constitutes your acceptance of the new Terms and Conditions. Please review this Agreement occasionally for changes.
If you have any questions about this Agreement, please contact us.